Success with internal agents has PenFed looking to deploy consumer-facing tools
PenFed Credit Union has been gaining efficiency with internal AI agents and plans to deploy consumer-facing agentic AI tools by...
Banking
Podcast: AI adoption among SMBs doubles YoY, according to TD survey
Small businesses are increasingly looking to AI to improve operations – and banks must be able to meet the needs of those clients. According to...
HSBC adds AI to nearly 50 processes for efficiency
HSBC is deploying AI to drive efficiency as it focuses on developing cyber resilience and restructures its operations. The London-based bank aims to decommission or re-engineer nearly 50% of its legacy apps...
Grasshopper Bank turns AI agents into $6-per-hour veteran employees
AI is bearing fruit at Grasshopper Bank as the technology eliminates hours of labor while its AI agents are doing the work of seasoned employees. The $1.5...
AI skills more valuable than MBAs, 86% of finance executives say
Executives are questioning the value of an MBA in the AI era. Some 86% of the more than 1,000 U.S....
Lloyds AI-generated value to reach $134M in 2026
Lloyds Banking Group reported substantial value from AI deployment within lending, complaint management, fraud detection, customer service and engineering in the second quarter. Lloyds...
ING closes mortgages in 30 minutes with agentic tool in select markets
ING Bank is streamlining lending processes and client communication with agentic AI. The Netherlands-based bank rolled out an agentic mortgages tool in the second quarter that helps consumers apply for a mortgage and submit documents while the bank...
BBVA takes next step in deploying AI agents at scale
BBVA is working to create, deploy and manage AI agents at scale — a vital step in the Spanish bank’s...
Deutsche Bank deploys AI to simplify business operations, structure
Deutsche Bank is capitalizing on AI’s rapid evolution to deliver better value to clients and create additional cost savings through...
SoFi’s gen AI-driven financial guide logs 500k chats since launch
Digital bank SoFi is launching a host of new products focused on lending, money management and investing. In the second quarter, the company launched SoFi Coach, a gen AI-driven smart financial guide tool that helps customers better understand their financial standing...
