Success with internal agents has PenFed looking to deploy consumer-facing tools
Use of Agentforce in financial services up 1,300% from Feb. 2025 to Feb. 2026
PenFed Credit Union has been gaining efficiency with internal AI agents and plans to deploy consumer-facing agentic AI tools by the end of the month. The credit union’s agents are built on Salesforce’s Agentforce platform. “2025 was kind of a testing year, figuring out how we were going to deploy these agents,” Olivia Boles, assistant […]
