Bank of America deploys gen AI for call summarization, resolution of declined card issues
Bank of America is increasingly deploying generative AI in its call centers to streamline client call resolution and place new technology into call center employee hands. ...
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AI skills more valuable than MBAs, 86% of finance executives say
Executives are questioning the value of an MBA in the AI era. Some 86% of the more than 1,000 U.S....
Fintech funding remains robust, sovereign wealth funds pull back
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Dollar Bank’s VP of AI innovation takes AI-driven leadership course by MIT
Dollar Bank is prioritizing AI education from the top down — starting with leadership training. Vice President of AI Innovation Brent Wilson recently completed Massachusetts Institute of Technology’s “Leadership...
