Enterprise-workflow automation and management platform ServiceNow has launched the Control Tower Alliance, a coalition of technology companies that will collaborate...

Enterprise-workflow automation and management platform ServiceNow has deepened its interoperability with OpenAI via a plugin and is working with the...

Digital bank SoFi is optimistic that AI will boost FI transparency and therefore customer transactions as the technology advances and...

CaixaBank will deploy Gemini Enterprise, Google Cloud's AI platform, to help employees synthesize complex financial information, automate routine tasks and...

The proliferation of agentic AI in banking workflows is turning employees at nearly all levels into managers as they work...

M&T Bank’s use of AI has resulted in a 20% reduction in call transfers and has improved first-call resolution. "We...

KeyBank parent company KeyCorp is embedding AI across bank operations in four main sectors to speed up processes, improve client...

Truist Financial's chief consumer and small business banking officer, Donta Wilson, is leaving the bank as Chief Executive Mike Lyons...

AI programs for internal workflow and customer-facing processes increased U.S. Bank's efficiency in the third quarter. "Productivity initiatives, including from...

Less than a day before Bank of America was set to report its third-quarter earnings, the U.S. Department of the...