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Leveraging social media to improve customer experience in home lending

Steven RamirezbySteven Ramirez
September 16, 2013
in Archive
Reading Time: 1 min read
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Event: 15th Annual Mortgage Technology Conference Date: November 18-20, 2013

Presentation: A Win-Win Situation:  Leveraging Social Media Strategy to Improve Regulatory Compliance & the Customer Experience

Speaker: Steven J. Ramirez, CEO, Beyond the Arc, Inc.

Taking a fresh approach in your social media management can help financial institutions increase revenue and cut costs. How? […]

Tags: Complaint Managementcustomer experienceCustomer LifecycleCustomer ListeningCustomer Retentiondata analyticsProblem ResolutionSocial CommerceText MiningVoice of the Customer
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