Tag: customer experience

AI-driven communication compliance company Smarsh’s approach to AI is twofold: it builds proprietary AI technology for regulated industries while also ...

Financial services providers are exploring generative AI uses for coding, customer service and document automation and FIs are looking to ...

Regional and community banks are investing in AI for new business opportunities, revenue growth and efficiency gains.   “Financial institutions ...

First Financial Bank has grown its operations and attracted new customers through implementation of an AI-driven digital assistant.   The ...

Deutsche Bank is exploring generative AI within its operations as it looks to third-party startups to develop the technology.  “Artificial ...

NEW YORK — Citizens Bank will launch a virtual assistant, Digital Butler, on its commercial banking app in the next ...

Barclays PLC is looking to increase its investment in technology and automation to improve customer experience and reduce costs.  The ...

Bridging the gap between customer experience and digital transformation is critical for financial institutions (FIs) to ensure customers stay engaged. ...

Financial institutions are working to fill the gaps brought to light by the failure of Silicon Valley Bank, bringing to ...

When ChatGPT seemingly burst on the scene late last year, everyone from college students to CEOs took notice. For financial ...