Podcast: FIs invest in tech, AI for customer retention
Financial institutions are looking to their digital capabilities as customer retention becomes more dependent on technology and less on loyalty. ...
Tag: Customer Retention
Financial Apps Have Better Mobile Retention Rates Than Other Industries, Report Says
Neither video games nor dating nor shopping have a stronger pull, in terms of initial mobile app retention than financial ...
Leveraging Predictive Analytics to improve customer experience – PAW Chicago
Event: Predictive Analytics World, Chicago 2014 Presentation: “Leveraging Predictive Analytics and Alternative Data Sources to Improve the Customer Experience” Case ...
2013: A Busy Year for the CFPB, an Expensive Year for Banks
Since its creation in 2011, the Consumer Financial Protection Bureau has been busy establishing its jurisdiction and authority over financial ...
Mining the CFPB Complaint Database to Improve Your Customer Experience
Analytics Update Sallie Mae learns a hard lesson in the importance of data analytics. If they had been paying attention, ...
Predictive analytics is the new business intelligence
Business intelligence has always been a vital component in effective decision-making –but it’s now substantially smarter thanks to predictive analytics. ...
Managing complaint data for a better customer experience
Webinar: “Parsing and Preventing CFPB Complaints” Date: November 12, 2013 Time: 12:00-1:00 p.m. Register Today: http://www.americanbanker.com/webseminars/-1061966-1.html With customer complaint ...
Be Where the Customer is Going…
Highlights from WGL Radio Podcast with Beyond the Arc CEO, Steven Ramirez With increasing competition in the financial services industry, ...
Risk and Response: Social Media in Customer Complaint Management
While the use of social media is critical in today’s business landscape—for retailers, entertainment, tech companies, and other businesses—social media ...
Leveraging social media to improve customer experience in home lending
Event: 15th Annual Mortgage Technology Conference Date: November 18-20, 2013 Presentation: A Win-Win Situation: Leveraging Social Media Strategy to Improve ...
