Hatch Bank is tapping fintech Themis’ Complaints AI Tool to streamline complaint management.  When it comes to complaint management, “I couldn’t think of a ...

Banks use AI, taxonomy and machine learning to identify the causes of call center complaints and create a more seamless ...

Last week, the Consumer Financial Protection Bureau (CFPB) turned 3 years old. When the CFPB launched in July 2011, it ...

Event: Predictive Analytics World, Chicago 2014 Presentation: “Leveraging Predictive Analytics and Alternative Data Sources to Improve the Customer Experience” Case ...

Today’s strategic business agenda needs to center on customer experience. A core part of that is paying close attention to ...

Since its creation in 2011, the Consumer Financial Protection Bureau has been busy establishing its jurisdiction and authority over financial ...

Event: Predictive Analytics Word, Toronto 2014 Presentation:  “Data, Data Everywhere: Leveraging Predictive Analytics to Unlock Consumer Concerns and Eliminate Dissatisfaction” Case ...

We’re in the “Age of the Customer” –which means increasing challenges to meet evolving consumer demands, resolve problems rapidly, and ...

Analytics Update Sallie Mae learns a hard lesson in the importance of data analytics. If they had been paying attention, ...

Sallie Mae, the leading student loan provider, recently announced it expects to spend $70 million to address issues raised by ...