A multi-million dollar growth spurt as the CFPB turns 3
Last week, the Consumer Financial Protection Bureau (CFPB) turned 3 years old. When the CFPB launched in July 2011, it ...
Tag: Problem Resolution
Unlock the power of predictive analytics – PAW Toronto
Event: Predictive Analytics Word, Toronto 2014 Presentation: “Data, Data Everywhere: Leveraging Predictive Analytics to Unlock Consumer Concerns and Eliminate Dissatisfaction” Case ...
Leveraging regulatory data to improve customer experience
We’re in the “Age of the Customer” –which means increasing challenges to meet evolving consumer demands, resolve problems rapidly, and ...
Mining the CFPB Complaint Database to Improve Your Customer Experience
Analytics Update Sallie Mae learns a hard lesson in the importance of data analytics. If they had been paying attention, ...
IBM SPSS Modeler Workshop: Increase Business Value with Predictive Analytics
Want to gain insights to drive greater market share, increase customer retention, and reduce risk? Predictive analytics can get you ...
2013 analysis: Top 5 financial institutions with the most CFPB complaints (Infographic)
As part of Beyond the Arc’s ongoing analysis of the Consumer Financial Protection Bureau (CFPB) customer complaint database, we’ve recapped ...
Student loan complaints concentrated on the east coast
CFPB Data Analysis Update With the expansion of the Consumer Financial Protection Bureau’s (CFPB) complaint database, companies are now able ...
Predictive analytics is the new business intelligence
Business intelligence has always been a vital component in effective decision-making –but it’s now substantially smarter thanks to predictive analytics. ...
What you can learn from analyzing social media
In the last 10 years, social media has become a vast source of direct consumer comments where people can freely ...
Managing complaint data for a better customer experience
Webinar: “Parsing and Preventing CFPB Complaints” Date: November 12, 2013 Time: 12:00-1:00 p.m. Register Today: http://www.americanbanker.com/webseminars/-1061966-1.html With customer complaint ...
