Advanced analytics: Solving your customer experience business needs
“By observing conversations on Facebook, Twitter, and LinkedIn, we understand what the actual needs of customers are, the problems they ...
Tag: data analytics
What you can learn from analyzing social media
In the last 10 years, social media has become a vast source of direct consumer comments where people can freely ...
Managing complaint data for a better customer experience
Webinar: “Parsing and Preventing CFPB Complaints” Date: November 12, 2013 Time: 12:00-1:00 p.m. Register Today: http://www.americanbanker.com/webseminars/-1061966-1.html With customer complaint ...
Managing Customer Complaints and Creating Positive Customer Experiences
To identify emerging issues before they spell disaster, banks need to closely monitor consumer complaint data. Leveraging data such as ...
Mining the CFPB Complaint Database to Improve Your Customer Experience
The Financial Brand recently published an article by Brandon Purcell, Data Science Team Lead at Beyond the Arc, about the ...
How customer segmentation can benefit your business
When flipping through the mail or browsing our email inboxes, most of us have become all too familiar with impersonal ...
On the VERGE: Exploring the opportunities in open data
Event: VERGE San Francisco, 2013, October 14-17, 2013 Date: Tuesday, October 15, 2013 1:45 – 2:45 PM Presentation: Open Data: ...
Risk and Response: Social Media in Customer Complaint Management
While the use of social media is critical in today’s business landscape—for retailers, entertainment, tech companies, and other businesses—social media ...
Leveraging social media to improve customer experience in home lending
Event: 15th Annual Mortgage Technology Conference Date: November 18-20, 2013 Presentation: A Win-Win Situation: Leveraging Social Media Strategy to Improve ...
Understanding the perks and pitfalls of open data
“Concerns about data quality and limitations, reliability, privacy, and continued accessibility impede business use.” (“Getting the Most Out of Open ...
