Listening to the voice of the customer
A Voice of the Customer program helps you reap many benefits: improve customer experience to increase loyalty, take early action to ...
Tag: data analytics
American Express’ $85 million fine explained by analysis of the CFPB’s consumer complaint database
Less than a week after fining credit card issuer Discover® $200 million for deceptive marketing practices, the Consumer Financial Protection ...
Discover’s $200 million lesson from the CFPB
Yesterday, the Consumer Financial Protection Bureau (CFPB) announced that it ordered major credit card provider, Discover®, to refund $200 million ...
