Forward Bank engages customers using in-app location services
Forward Bank is aiming to improve client interactions and to spend more time and effort in the advisory space with ...
Tag: customer experience
How to bridge the banking and wealth management gap with modern technology
People across the country are paying closer attention to their finances as predictions for an upcoming recession persist. This economic ...
Customers dictate customer experience — not the other way around
Banking customers want the most direct path to their money, and they want it now. But what happens when a ...
Citi speeds ‘full-throttle’ toward AI-based credit management
NEW YORK CITY — Citi is blazing a path toward comprehensive AI-based credit management. One of the nation’s largest banks, ...
Data will be the key to innovating finance in 2022
Consumers are changing the way they interact with their finances and increasingly believe that their needs are not being met ...
5 questions with … Citizens’ Chief Experience Officer Beth Johnson
When Beth Johnson, chief experience officer at Citizens Financial Group, works with her digital and mobile banking teams, she pushes ...
Study: FIs reap ROI with intelligent automation
Upward of 90% of financial services firms are seeing business improvements as a return on investment from their automation efforts. The challenge, however, is finding the workplace talent ...
Listen: Kearney’s Nagarsheth on internal and customer-facing bank automations
Banks often struggle with how to automate operations or functions deemed essential or strategically different, says Hemal Nagarsheth, associate partner ...
KeyBank’s Justin Hunsaker speaks on automating the customer experience at Bank Automation Ignite
Justin Hunsaker, head of omnichannel experience at KeyBank, will speak on automating the customer experience during the Bank Automation Ignite ...
Watch: Orion’s Anoop Gala on automating for dynamic customer experience and ROI
Anoop Gala, head of financial services at Orion Innovation, a digital transformation and product provider for companies such as Chase, ...
