2013 analysis: Top 5 financial institutions with the most CFPB complaints (Infographic)
As part of Beyond the Arc’s ongoing analysis of the Consumer Financial Protection Bureau (CFPB) customer complaint database, we’ve recapped ...
Tag: Complaint Management
Student loan complaints concentrated on the east coast
CFPB Data Analysis Update With the expansion of the Consumer Financial Protection Bureau’s (CFPB) complaint database, companies are now able ...
What you can learn from analyzing social media
In the last 10 years, social media has become a vast source of direct consumer comments where people can freely ...
All bank customer experience initiatives are not created equal
Despite an increased focus on customer experience initiatives by banks of all sizes, new research has found that not all ...
Managing complaint data for a better customer experience
Webinar: “Parsing and Preventing CFPB Complaints” Date: November 12, 2013 Time: 12:00-1:00 p.m. Register Today: http://www.americanbanker.com/webseminars/-1061966-1.html With customer complaint ...
Be Where the Customer is Going…
Highlights from WGL Radio Podcast with Beyond the Arc CEO, Steven Ramirez With increasing competition in the financial services industry, ...
Risk and Response: Social Media in Customer Complaint Management
While the use of social media is critical in today’s business landscape—for retailers, entertainment, tech companies, and other businesses—social media ...
Leveraging social media to improve customer experience in home lending
Event: 15th Annual Mortgage Technology Conference Date: November 18-20, 2013 Presentation: A Win-Win Situation: Leveraging Social Media Strategy to Improve ...
Understanding the perks and pitfalls of open data
“Concerns about data quality and limitations, reliability, privacy, and continued accessibility impede business use.” (“Getting the Most Out of Open ...
A mortgage warning for JP Morgan Chase
CFPB Data Analytics Update Recently, the Consumer Financial Protection Bureau (CFPB) released its Summer 2013 Supervisory Highlights, which provides details ...
