Free Webinar Thur July 18: Leverage Social Media Complaints to Improve Customer Experience
THURSDAY, JULY 18, 2013 – 2:00 – 3:00 PM Pacific Time REGISTER TODAY > In today’s world, consumers ...
Tag: Complaint Management
What to watch for in the newly expanded CFPB database
Back in early July 2012, the Consumer Financial Protection Bureau (CFPB) made public their complaint database consisting of over 14,000 ...
Mining the CFPB database to improve customer experience
Co-author: Nick Baldocchi Of all the lessons learned from the Consumer Financial Protection Bureau’s (CFPB) enforcement actions in 2012, one ...
