Bank of America is looking to upgrade its client communications after auto loans are approved as the bank continues to ...

U.S. Bank’s Spanish-speaking customers can now service their auto loans by speaking into the bank’s mobile app. The Minneapolis-based bank ...

SAN DIEGO – GM Financial has added phone to the capabilities of its virtual assistant, Nanci, said Michael Beste, senior ...

Big banks and regional financial institutions released their first-quarter earnings this month, showing sizable increases in tech spend and significant ...

University Credit Union saved nearly $2 million in expenses and revenue gains in the first 12 months after launching its ...

Conversational artificial intelligence (AI), such as chatbots and virtual assistants, should facilitate enhanced communications between financial institutions and their customers ...

When Beth Johnson, chief experience officer at Citizens Financial Group, works with her digital and mobile banking teams, she pushes ...

The MSU Financial Credit Union (MSUFCU) launched an artificial intelligence (AI)-powered external chatbot this year, but already the $6.6 billion ...

Truist Financial’s workplace financial wellness division is expanding the capabilities of its artificial intelligence-driven chatbot this month, launching phase two ...

The latest trend in digital banking customer experience is adding on-screen voice, which allows customers to switch from chat or ...