Backbase launches agentic AI chat tool that takes action
Engagement banking platform Backbase today launched Conversational Banking, an agentic AI tool that converts chats with customers into banking action. ...
Tag: chatbots
Microsoft abandons personal AI chatbot race with Copilot reboot
Microsoft Corp. is merging the consumer and workplace versions of its Copilot AI assistant into one product aimed at corporate ...
Prompt injection attacks: When AI follows someone else’s orders
Say you get a message requesting a list of everyone you contacted in the past month. FinAi News readers would ...
Felix Pago raises $200M to expand into financial services
Money-transfer startup Felix Pago raised $200 million to expand beyond remittances and offer services such as lending and savings to ...
Kiro Money develops AI financial guidance tool with credit union
Heritage Hub Federal Credit Union has deployed an AI-driven financial tool built with fintech Kiro Money to enhance its financial literacy offerings. Kiro Money aims to provide financial literacy to Americans who traditionally haven’t had access financial advice, Chief Executive Alisha ...
Better.com’s AI chatbot handles 35% of all customer calls
Better.com‘s consumer AI-driven chatbot is converting mortgage shoppers into clients and resolving customer queries, company officials say. The AI voice assistant, called Betsy, is fielding roughly ...
United Wholesale Mortgage’s AI-powered virtual assistant closes 80K loans in first year
It’s been one year since United Wholesale Mortgage launched its AI-powered loan officer assistant and so far the mortgage lender is seeing gains while iterating the tech to keep ...
b1BANK is getting AI into hands of employees
The $8.2 billion b1BANK wants employees to be comfortable with AI, so it’s getting the tech into their hands. The bank, which serves ...
Bunq AI chat bot handles 97% of customer interactions
Dutch digital bank bunq is running full bore with its AI initiatives as it works to enter the U.S. market. Bunq’s AI chatbot, ...
Citizens’ CiZi assistant logs 85% YoY growth
Citizens Bank is seeing increasing adoption and efficiency from gen AI-driven chatbots. The $222 billion bank launched CiZi, a gen AI-driven chatbot for consumers, in November 2024, and has seen an 85% year-over-year increase in use, Lamont Young, head of digital and omnichannel ...
