Gen AI boosts analysis of unstructured data
Generative AI allows banks to analyze unstructured data, which makes up about 80% of all data within financial institutions — ...
Tag: chatbots
MSUFCU’s Ashbrook to join speaker faculty at Bank Automation Summit U.S. 2025
Ashleigh Ashbrook, vice president of digital service experience at Michigan State University Federal Credit Union, will join the Bank Automation ...
Inside Ally’s AI playbook
Ally Financial has developed an AI playbook to help its employees better understand the technology and take part in its ...
Brex, Ally roll out AI-driven assistants
Ally Financial and Brex rolled out AI-driven virtual assistants this week. Ally debuted a customer representative assistant to help service ...
Citizens to debut digital assistant on mobile app next quarter
NEW YORK — Citizens Bank will launch a virtual assistant, Digital Butler, on its commercial banking app in the next ...
Morgan Stanley using GPT-4 as financial adviser solution
Morgan Stanley is planning to use OpenAI’s GPT-4 platform internally as a chatbot assistant for its financial advisers. GPT-4, a ...
Listen: Deploying AI-based chatbots at community FIs
Community banks can contend with their larger counterparts by leveraging artificial intelligence (AI)-powered chatbots to improve both customer experience and ...
Armed Forces Bank uses automation to improve CX
Armed Forces Bank (AFB) is embracing digital transformation with several newly implemented processes aimed at providing an improved customer experience ...
GM Financial launches phone option for virtual assistant Nanci
SAN DIEGO – GM Financial has added phone to the capabilities of its virtual assistant, Nanci, said Michael Beste, senior ...
Lessons from earnings week: Tech spend up at big banks, regional players
Big banks and regional financial institutions released their first-quarter earnings this month, showing sizable increases in tech spend and significant ...
