MSU Financial Credit Union plans automation expansion through chatbot
Employee- and customer-facing bots help cut response times
The MSU Financial Credit Union (MSUFCU) launched an artificial intelligence (AI)-powered external chatbot this year, but already the $6.6 billion credit union is planning to expand its chatbot automations in 2022. MSUFCU continues to build its chatbots — Fran for customers and Gene for employees — but it will give them a boost with back-end […]
