When Bank of America virtual assistant Erica was first introduced in 2018, it was lauded by industry analysts as the ...

Moveworks Inc., a startup that helps with employee technology support, is now valued at $2.1 billion, according to founder and ...

Chatbots are evolving to be more useful for customers and employees than in the past. “You are going to start ...

GM Financial, the captive lender for General Motors, is giving its artificial intelligence-powered chatbot, Nanci, a voice. The captive recently began ...

HSBC last week deployed an internal chatbot powered by Google Cloud that can process any document and answer employee policy ...

Core solutions provider Technisys acquired the artificial intelligence (AI) powered chatbot provider Kona for an undisclosed sum Feb. 26, Technisys, ...

HSBC has deployed an internal chatbot powered by Google Cloud’s artificial intelligence (AI) technology to speed bank employees’ handling of questions about the bank’s internal frameworks and policies.   The Operational Risk and Resilience Application, or ORRA, chatbot was born out of ...

Richard Weeks, head of conversational experiences and capabilities at Minneapolis-based U.S. Bank, will discuss new use cases for chatbot development ...

Automation investments paid off so well for the Royal Bank of Scotland in 2020 that the U.K. bank plans to ...

One of Canada’s largest banks is leveraging its artificial intelligence (AI) platform to automate sales pitches to customers. Scotiabank last ...