Bank of America’s Goal Is to Have 50% of Sales Come Through Digital
PREMIUM – Digital channels will play a larger role in increasing Bank of America’s deposit growth, a key part of ...
Tag: Bank of America
Bank of America’s Virtual Assistant Erica Hits 1 Million Users in 2 Months
PREMIUM – Bank of America‘s virtual chatbot Erica today surpassed one million users on the bank’s mobile app. To put ...
USAA Tops Two Separate Mobile Banking Surveys
Customer satisfaction is the best way to measure the success of a banking app. Even with the most innovative features, ...
Can Technology Save Bank Branches?
PREMIUM – When was the last time you went to your bank branch to deposit money? Still thinking? That’s because ...
Inside Citigroup’s Digital-First Strategy
PREMIUM — Citigroup has implemented a digital-heavy, branch-light business approach that extends beyond its National Digital Bank platform, announced in ...
The Key to Good UX Design for Bank Apps Is Customer Research
PREMIUM — The mobile phone is becoming the preferred method of banking for many customers. Bank of America just crossed ...
Top 3 Fintech Trends in May
A lot happened in the digital banking world this month, from major events in the payments worlds like PayPal acquiring ...
People Prefer Bots to Humans When It Comes to Money Matters
How much would you discuss with Erica, Nomi or Eno? And no, those aren’t people, but virtual assistants provided by ...
2018 May Be the Year of Conversational Banking
Conversational banking is in the spotlight. Google’s recent voice demo with Google Assistant has led many to look for — ...
3 Money Management Startups to Watch
The expectation for P2P payment apps is more than just payments. As the U.S. market gets saturated with various P2P ...
