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Nine out of 10 employees at Citi use AI

$1.93T bank reported $2.3B in tech expenses, down 1% YoY

Vaidik TrivediDelphine LiubyVaidik TrivediandDelphine Liu
July 14, 2026
in Banking
Reading Time: 4 mins read
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Citi is seeing high adoption as it deploys AI in nearly all its operations and expects the tech to drive productivity gains.  Citi has brought products including its Payment Express solution and Citi Wealth Advisor Insights platform to market faster because of AI, Chief Executive Jane Fraser said today during Citigroup’s second-quarter earnings call.  Fraser did not quantify the reduced to time market on the call. “We’re applying what we learned about large-scale implementations to integrate AI into our businesses and functions wherever it makes sense,” she said. “Nearly nine out of 10 of our people are using our […]

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