AI gives Bank of America ‘places to go we haven’t gone’
Active users of AI assistant Erica surpassed 21M
Bank of America plans to embed AI and agentic AI into additional client-facing platforms as its digital transformation advances. The $3.5 trillion bank foresees AI having the most significant effect on user interfaces over the next several years, with agentic AI enhancing the intimacy of customer interactions, Chief Executive Brian Moynihan said during today’s first-quarter earnings call. About 90,000 employees, or […]
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