Valley Bank efficiency ratio hits 5-year low, reflecting AI payoff
$67B bank recently deployed agentic AI for underwriting, loan servicing
Valley Bank says its improved operational performance in the third quarter is thanks to its AI investments that span customer-facing and internal processes. The $67 billion bank’s efficiency ratio landed at 49.4% in Q3, an improvement from 53.4% in Q3 2025 and its lowest level since Q3 2021, Chief Financial Officer Travis Lan said […]
