Hatch Bank’s weekly AI check-ins feed innovation strategy
Hatch Bank is taking an inclusive approach to identify effective AI applications and propel its innovation strategy. The digital bank conducts weekly check-ins...
Truist: GenAI created 3.4M call center summaries in seconds in Q1
AI is driving measurable improvements at Truist Financial, with focus areas including underwriting, customer service and wholesale. The $544 billion bank used generative AI to...
AI gives Bank of America ‘places to go we haven’t gone’
Bank of America plans to embed AI and agentic AI into additional client-facing platforms as its digital transformation advances. The $3.5 trillion bank foresees...
Citi ‘methodically’ deploying AI at scale
Citigroup is taking a phased approach to maximize AI advancements while eyeing agentic AI’s long-term potential. The $2.8 trillion bank is “methodically deploying...
Goldman AI initiatives rest on cloud, data investments
Goldman Sachs plans to double down on the “foundational elements” of its infrastructure to execute its AI strategy. The $2.1 trillion financial services giant is accelerating investments in cloud migration...
Verituity cuts B2B, B2C payments fraud by 75% with AI
Fintech Verituity is using AI to reduce B2B and B2C payments fraud and errors by an average of 75%. Verituity, which automates and verifies digital payouts...
‘Runaway agents’ pose threat to AI momentum
Agentic AI seems poised to revolutionize financial services, although there are risks that could stymie its momentum. The U.S. market...
Better Home, Fifth Third, Avant push bounds of agentic lending
Financial institutions and fintechs are bullish on agentic AI’s potential to transform lending processes such as underwriting, preapprovals and customer relationships. AI-native...
Fifth Third increases right party contact rates by 30% with AI
Fifth Third Bank is using AI to streamline customer communications, payment reminders, data extraction and loan approvals. The $294 billion bank has increased right party contact (RPC) rates...
Air-tow Trailers taps QuickFi for embedded lending
Air-tow Trailers has launched a digital captive finance program powered by fintech QuickFi’s embedded lending platform. Air-tow, which manufactures single-axle and...
