6 banks co-author principles for creating unified agentic commerce infrastructure

ASB Bank , Bank of America , Capital One , Commonwealth Bank of Australia , ING Group and NatWest Group have published principles for developing trusted agentic commerce. “We believe we're in the very early stages of what's going to be a major adoption curve in payments with AI and agentic commerce,” Visa Chief Executive Ryan McInerney said on the company's fiscal third-quarter earnings call on July 28. "Agentic commerce is a when, not an if." [caption id="attachment_57389092" align="alignright" width="300"] (AI generated)[/caption] The principles are designed to ensure safety and security in agentic commerce while promoting choice, control and flexibility for customers and merchants, according to a Sept. 22 release from the banks. This paper is the first step in creating trusted and secure agentic commerce, a Commonwealth Bank spokesperson told FinAi News . The banks are inviting other FIs to share their perspectives and help create a blueprint for agentic commerce. The paper identifies five principles to prioritize as AI agents gain autonomy in commerce. 1. Transparency Providers and users should know when an AI agent is helping to make a transaction, on whose behalf it is acting and how it reaches its decisions. “Merchants cannot afford to be an afterthought as agentic commerce develops," Monica Eaton , founder and chief executive of platform provider Chargebacks911 , told FinAi News . "They will ultimately be the ones expected to prove that a transaction was legitimate when a consumer later challenges a purchase made by an AI agent. “Merchants will need clear evidence of the purchase journey, and consumers will need to be more diligent in verifying these activities.” 2. Safety Consumers should control the authority they grant to AI agents. Service providers must implement secure, auditable methods for entering credentials and authorizing payments, and the user should be able to require authentication from all parties. "Building confidence among consumers, merchants and financial institutions will require thoughtful approaches to identity, authorization, fraud prevention, liability management and customer protection," Mark Monaco , head of global payments solutions at Bank of America , said in the release. 3. Privacy and data Service providers should keep auditable records showing consumer instructions, authentication, intent, and transaction decisions and outcomes. "Understanding what a card member truly wants to have and their intent and having that data [to] match against purchase data will enable us to provide and back our customers a lot better," American Express CEO Stephen Squeri said on the company's Q2 earnings call. Data should only be accessible to service providers and merchants as needed for them to function effectively. And consumers and merchants should be able to opt out of sharing certain data. 4. Choice FIs should retain choice over which agentic commerce services they will support, and customers should be able to choose what personal information is shared with merchants. "As AI agents enter the payments ecosystem, customers must remain in control, understand what the agent is doing, and have confidence that their data and payments are secure," Hans Overeem , head of payments at ING , said in the release. 5. Interoperability The financial industry should prioritize building interoperable functions that support the four other principles, while providing flexibility for innovation. "Working collaboratively across the ecosystem will be essential to building a safe, trusted and sustainable ecosystem as agentic commerce develops,” Ethan Teas , executive general manager of payments at Commonwealth Bank, said in the release. FinAi Lending Summit, set for Oct. 7-8 in Las Vegas, will include speakers from Fifth Third and Capital One as well as a fireside chat with U.S. Bank Senior Vice President – Lending Operations Group Manager Suzanne Rathbun . To learn more about the 2026 event and register, visit here .

6 banks co-author principles for creating unified agentic commerce infrastructure

Prioritizing transparency, safety, data and privacy, choice, interoperability

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6 banks co-author principles for creating unified agentic commerce infrastructure

Prioritizing transparency, safety, data and privacy, choice, interoperability

Inside look: DR Bank’s AI and Automation Council

Feedzai launches ‘always-on’ AI agent for fraud prevention

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