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Understanding the perks and pitfalls of open data

Steven RamirezbySteven Ramirez
September 10, 2013
in Archive
Reading Time: 1 min read
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“Concerns about data quality and limitations, reliability, privacy, and continued accessibility impede business use.”

(“Getting the Most Out of Open Data” Forrester Research, Inc. – August 8, 2013)

Today, many organizations are gaining valuable insights from “open data”—publically available information—that government agencies have released in response to public calls for transparency and accountability, and […]

Tags: Complaint Managementcustomer experienceCustomer Listeningdata analyticsPredictive AnalyticsProblem ResolutionText MiningVoice of the Customer
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