Be Where the Customer is Going…
Highlights from WGL Radio Podcast with Beyond the Arc CEO, Steven Ramirez With increasing competition in the financial services industry, ...
Tag: Problem Resolution
Leveraging social media to improve customer experience in home lending
Event: 15th Annual Mortgage Technology Conference Date: November 18-20, 2013 Presentation: A Win-Win Situation: Leveraging Social Media Strategy to Improve ...
Understanding the perks and pitfalls of open data
“Concerns about data quality and limitations, reliability, privacy, and continued accessibility impede business use.” (“Getting the Most Out of Open ...
A mortgage warning for JP Morgan Chase
CFPB Data Analytics Update Recently, the Consumer Financial Protection Bureau (CFPB) released its Summer 2013 Supervisory Highlights, which provides details ...
Embrace Mobile and Social to Enhance Customer Experience
Mobile technologies are rapidly growing in popularity, giving customers 24/7 access to products and services, and allowing them greater control ...
What to watch for in the newly expanded CFPB database
Back in early July 2012, the Consumer Financial Protection Bureau (CFPB) made public their complaint database consisting of over 14,000 ...
Increasing customer retention using advanced analytics
Imagine if you could increase customer retention and loyalty by quickly resolving pain points and targeting offers to meet each ...
