USAA melding human, AI interactions
USAA is testing ways to improve the digital experience and identify when human intervention is necessary, Scott Serpico, associate vice president of ...
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Capital One finishes Discover acquisition after 15-month journey
Almost 15 months after its announcement, Capital One Financial Corp.’s takeover of Discover Financial Services was officially completed on Sunday, ...
FIs, regulators rev up anti-fraud strategies
The democratization offered by AI is making it easier for low-skilled, inexperienced bad actors to launch high-impact schemes. Even the ...
Coinbase automates 64% of all customer interactions with gen AI
Coinbase is deploying machine learning, AI and generative AI to automate customer interactions and combat fraud. The crypto exchange and ...
KeyBank taps AI for training
AI tools, in-person training and virtual training are helping KeyBank employees gain accreditation in its Certified Cash Flow Advisor Program. ...
What keeps 6 chief risk officers up at night
Technology-driven financial fraud is escalating rapidly, keeping FIs on their toes. (Courtesy/Canva Dream Lab) Bank Automation News surveyed six risk ...
Truist rolling out Request for Payment capabilities with TCH network
Truist’s newest bill-pay solution taps The Clearing House’s (TCH) Real-Time Payments network’s Request for Payment (RfP) tool. “The economy ...
CFPB X account ‘doesn’t exist’ anymore
The Consumer Financial Protection Bureau’s X account is gone. “This account doesn’t exist,” reads social media platform X, formerly Twitter, ...
Under attack: The rise of AI-powered fraud in banking
Financial fraud is escalating worldwide. The global cost of fraud and cybercrime is projected to hit $10.5 trillion this year, ...
Google Cloud combats ‘shadow AI’ with security measures
AI is being adopted at breakneck speed within the financial services industry, introducing a new threat: shadow AI. Shadow AI ...
