Citizens Bank is seeing increasing adoption and efficiency from gen AI-driven chatbots.  The $222 billion bank launched CiZi, a gen AI-driven chatbot for consumers, in November 2024, and has seen an 85% year-over-year increase in use, Lamont Young, head of digital and omnichannel ...

Thrive Holdings, the permanent-capital vehicle launched this year by Thrive Capital, said today it has entered into a partnership with ...

Financial institutions are clamping down on fraud by deploying AI tech ahead of holiday season.  Digital payments and check payments are both under threat as gen AI has given fraudsters ...

Payments fintech PayNearMe is piloting its AI-powered Intelligent Virtual Agent to reduce call center costs, improve self-service functions and streamline payments workflows.  Intelligent Virtual ...

A US House committee is calling on Anthropic Chief Executive Officer Dario Amodei to testify about a Chinese cyber-espionage attack ...

MidSouth Community Federal Credit Union has tapped AI-driven dispute-management provider Casap to enhance its operational efficiency and weed out fraudulent claims.  ...

Valley Bank is deploying gen AI tools throughout the organization with a focus on improving its commercial client services and interactions.  The $62 billion bank is working on a gen AI commercial client servicing platform that its employees ...

Revolut Ltd. garnered a $75 billion valuation in its latest share sale after months of courting investors, a steep increase ...

Financial institutions are concerned about the resiliency of their AI operations after core internet service provider Cloudflare suffered its second ...

Commonwealth Bank of Australia has been able to streamline innovation through a two-week sprint or AI hackathon.  The bank, which ...