Engagement banking platform Backbase today launched Conversational Banking, an agentic AI tool that converts chats with customers into banking action. ...

The AI acquisition market is changing as acquirers look for technology that is beyond a prototype and AI-native targets become scarce.  Global deal value is ...

Bryce Elliott in December announced on LinkedIn that he is starting a new position as head of payments and lending innovation ...

First Financial Bank has grown its operations and attracted new customers through implementation of an AI-driven digital assistant.   The ...

Meriwest Credit Union’s AI-driven chatbot, Scout, powered by Kasisto’s KAI digital assistant platform, launched in February and accomplished the work ...

Financial institutions can treat AI as a team member in need of training rather than a tool that needs monitoring.  ...

The generative AI boom may be in its infancy, but financial institutions are already looking into how they can implement ...

When ChatGPT seemingly burst on the scene late last year, everyone from college students to CEOs took notice. For financial ...

The latest trend in digital banking customer experience is adding on-screen voice, which allows customers to switch from chat or ...

When NCR Digital Banking delivers a new version of its virtual assistant in a few weeks, small banks will have ...