Tech Focus: Do chatbots have a long-term future after COVID-19 bump?
For Advia Credit Union, digital chatbot technology from LogMeIn was a “saving grace” according to Joli Hensley, manager of digital ...
Tag: Kasisto
Banks retool customer service in the scramble for PPP loans
Banks are feeling the pressure of small businesses nationwide applying for Paycheck Protection Program loans. With the launch of the ...
Weekly Wrap: Challengers court immigrants, as Kasisto evolves ‘banking brain’
Welcome to the latest episode of our Weekly Wrap series, for the week ending Friday, Feb. 7, 2019. In this ...
Banking ‘brain’ developer Kasisto raises $22M to expand
While the hype around chatbots and digital assistants may have reached a crescendo years ago, banks and the technology companies ...
Canada-based Manulife Bank is betting on conversational AI to hook customers
The Canadian banking ecosystem, a walled fortress comprised of a handful of major institutions that own most customer relationships, recently ...
Conversational AI Firm Kasisto Partners with U.A.E. Digital Bank Liv
United Arab Emirates-based digital bank Liv on Wednesday launched its virtual assistant Olivia, which was built by conversational AI company ...
Why Bank of America’s Erica Cannot Help with Complex Transactions
Bank of America’s virtual assistant Erica might be able to alert users of double charges in the future, Bank Innovation ...
Why Omni-Channel Makes Multichannel Look So 2016
Consumer expectations for their banking are quickly evolving from siloed multichannel experiences to deeply personalized omnichannel experiences. In retail that ...
Virtual Banking Assistants Still Mostly Limited to Simple Transactions
Virtual banking assistants seem to be all the craze lately. Just ask Bank of America, whose Erica crossed 3.5 million users, ...
People Prefer Bots to Humans When It Comes to Money Matters
How much would you discuss with Erica, Nomi or Eno? And no, those aren’t people, but virtual assistants provided by ...
