Mobile Outpacing Digital User Growth at the Big Four U.S. Banks
The big four U.S. banks are adding more active mobile users than overall digital users on both a quarter-over-quarter and ...
Tag: Erica
BofA Opening More Financial Centers to Support Digital Strategy
While many banks are shutting down branches, Bank of America is adopting a “high-tech, high-touch” strategy, which will result in ...
BofA’s Erica Surpasses 6 Million Users, Aims to be ‘More Proactive’
Bank of America‘s virtual assistant Erica has crossed 6 million users, representing growth of over 29% in the past three ...
Capital One Trains Virtual Assistant Eno To Be Proactive with New Tax Feature
Most virtual assistants are reactive, but Capital One is training its virtual assistant, Eno, to be proactive, according to Ken ...
Fintech Partnerships Excel in Improving Customer Experience for FIs, BI Poll Finds
Fintech partnerships provide the greatest value in creating a better customer experience, according to 30% FinAi News‘s February poll takers. Of ...
Why Bank of America’s Erica Cannot Help with Complex Transactions
Bank of America’s virtual assistant Erica might be able to alert users of double charges in the future, FinAi News ...
Bank of America Falls Short of Ambitious Goal for Digital Sales
Bank of America set an ambitious goal for digital sales last June: 50% over the next couple of years. The bank ...
Distributed Ledgers Expected to be Most Prominent Financial Technology in 2019, Poll Finds
Distributed ledger technology will be crucial to innovation in digital banking this year, according to a poll conducted by FinAi ...
Bank of America Redesigns App for iPad
Bank of America has redesigned its mobile app for the iPad. The new tablet design now mirrors the look and ...
Bank of America Updates Billpay Feature on Mobile App
Bank of America today announced new features to the billpay functionality of its mobile app, including allowing users to search payment ...
