Bank of America builds out Erica to support live chat
Bank of America is rewiring its internal systems and adding APIs to create a seamless hand-off between its virtual chatbot ...
Tag: Erica
Weekly Wrap: Banks, startups push automation
Bank Innovation sat down this week with Christian Kitchell, Bank of America's head of AI solutions who also leads Erica. "Ultimately, ...
5 Questions with the creator of Bank of America’s Erica
You may not know his name, but you know his brainchild’s name. Christian Kitchell is the person responsible for the ...
BofA’s AI-powered assistant Erica pulls in 10 million users
Half a year after Bank of America’s AI-powered digital assistant Erica reached 7 million users, Erica has surpassed 10 million ...
US Bank expands AI insights in its mobile app
U.S. Bank is revamping its app to offer more personalized insights to customers and is quickly adding new capabilities to ...
Inside Capital One’s efforts to build a personality for digital assistant Eno
Capital One is determined to turn its digital assistant Eno into an affable, personal finance watchdog to build loyalty between ...
BofA’s AI-powered assistant crosses 7 million users
One year after the launch of Bank of America’s AI-powered digital assistant Erica, customers are starting to get comfortable turning ...
Bankers Acknowledge That They Need to Help Consumers on Financial Health, Report Finds
For banks, improving their customers' financial health is not just good business. It is imperative. A new survey found that 69% ...
Adoption of Chatbots on the Rise, But Where to Next?
Adoption of chatbots is on the rise. So are questions about how they can do more. Bank of America reported ...
Mobile Outpacing Digital User Growth at the Big Four U.S. Banks
The big four U.S. banks are adding more active mobile users than overall digital users on both a quarter-over-quarter and ...
