Bank of America is increasingly deploying generative AI in its call centers to streamline client call resolution and place new technology into call center employee hands.  ...

Bank of America clients are using the bank’s AI-driven digital assistant Erica for data-driven insights to manage subscriptions and recurring ...

Bank of America has deployed its AI assistant Erica internally, freeing up resources by saving employees thousands of hours spent ...

Bank of America Senior Vice President Jorge Camargo is focused on delivering a high-tech, high-touch strategy to improve customer experiences.  ...

Bank of America saw a record one billion digital logins in July as it continues to make technology a centerpiece ...

Bank of America’s efforts to boost its digital tools are paying off, and the $3.1 trillion bank plans to continue ...

Bank of America is looking to upgrade its client communications after auto loans are approved as the bank continues to ...

Bank of America did not shy away from technology during its first-quarter earnings presentation today. Digital metrics were strong for ...

Bank of America largely credits digital banking, sales and services for its $31.9 billion in net income for 2021, a ...

Bank of America’s digital strategy appears to be paying off as the bank reported today that its electronic sales activity ...