What to watch for in the newly expanded CFPB database
Back in early July 2012, the Consumer Financial Protection Bureau (CFPB) made public their complaint database consisting of over 14,000 ...
Tag: data analytics
Mining the CFPB database to improve customer experience
Co-author: Nick Baldocchi Of all the lessons learned from the Consumer Financial Protection Bureau’s (CFPB) enforcement actions in 2012, one ...
Increasing retention with credit card customers using CFPB data analytics
Billing disputes are the number one reason for credit card customer complaints, and . Not only does this put credit ...
Increasing customer retention using advanced analytics
Imagine if you could increase customer retention and loyalty by quickly resolving pain points and targeting offers to meet each ...
Reduce compliance risk and improve customer experience with CFPB data analytics
With Consumer Financial Protection Bureau (CFPB) as watchdog, credit card issuers face increased risk of punitive action unless they detect ...
CFPB consumer complaint database analysis (Infographic)
Ever since the Consumer Financial Protection Bureau (CFPB) made their customer complaint database public in July 2012, Beyond the Arc ...
Leveraging CFPB complaint database analysis to improve customer experience
With increasing regulatory challenges in a competitive landscape, today’s financial institutions need to keep a close eye on reducing complaints. ...
Increasing marketing ROI with big data analytics
With today’s competitive market, how do businesses provide greater value to customers while growing the business? The answers may lie ...
Top 3 Mistakes Companies Make When Trying to Improve Customer Experience
1. They don’t see the end-to-end experience for their customers. Organizations are usually very siloed and they tend to look ...
Boost marketing strength with customized predictive analytics training
Learn how to unlock the true power of your data Your company has collected massive amounts of data and created ...
