Business intelligence has always been a vital component in effective decision-making –but it’s now substantially smarter thanks to predictive analytics. ...

“By observing conversations on Facebook, Twitter, and LinkedIn, we understand what the actual needs of customers are, the problems they ...

In terms of brand influence, some of the greatest value in social media may come from your satisfied customers. Everyone’s ...

Webinar: “Parsing and Preventing CFPB Complaints” Date: November 12, 2013 Time: 12:00-1:00 p.m. Register Today: http://www.americanbanker.com/webseminars/-1061966-1.html   With customer complaint ...

Highlights from WGL Radio Podcast with Beyond the Arc CEO, Steven Ramirez With increasing competition in the financial services industry, ...

While the use of social media is critical in today’s business landscape—for retailers, entertainment, tech companies, and other businesses—social media ...

Event: 15th Annual Mortgage Technology Conference Date: November 18-20, 2013 Presentation: A Win-Win Situation:  Leveraging Social Media Strategy to Improve ...

Affluent customers generate higher profits In today’s competitive landscape of financial services, wealthy customers are more important than ever. While ...

Co-author: Nick Baldocchi Of all the lessons learned from the Consumer Financial Protection Bureau’s (CFPB) enforcement actions in 2012, one ...

The popularity of Daily Deals sites has exploded in recent years with a plethora of providers vying for the attention ...