Cutting Through the Hype: The Truth about BLE Beacons
The industry is abuzz at present with many people talking about the endless opportunities and possibilities around BLE Beacons, and ...
Tag: customer experience
A costly but avoidable lesson for Sallie Mae
Sallie Mae, the leading student loan provider, recently announced it expects to spend $70 million to address issues raised by ...
The ‘MayDay’ Button for Banking Has Arrived
Not long ago the fintech community looked longingly at Amazon's "MayDay" button on the latest Kindle Fire tablet and wondered, ...
Lenders, know thy customer
Consumer complaints about financial institutions are never all that surprising. When it comes to money—purchasing, saving and borrowing—many people are ...
2013 analysis: Top 5 financial institutions with the most CFPB complaints (Infographic)
As part of Beyond the Arc’s ongoing analysis of the Consumer Financial Protection Bureau (CFPB) customer complaint database, we’ve recapped ...
Student loan complaints concentrated on the east coast
CFPB Data Analysis Update With the expansion of the Consumer Financial Protection Bureau’s (CFPB) complaint database, companies are now able ...
Capturing social intelligence to increase marketing ROI
Co-author: Corrine Evanoff Social media isn’t just a tool for engaging with customers and building your brand, it can be ...
Financial services: Mobile banking should top your strategic agenda in 2014
It’s a new year in the “Age of the Customer,” and the financial industry is seeing increasing consumer demand for ...
Big Data analytics: Key insights for 2013 and what’s ahead for 2014
In a recent interview with CIO Review magazine, Beyond the Arc CEO, Steven Ramirez shared his insights on the evolution ...
Using advanced analytics to know your customer and drive business
As social media adoption among consumers continues to accelerate, 2013 saw many financial institutions expand their use of social platforms ...
