Digital Banking, Part 2: The hard reality of consumer-driven digital banking
By Eric Disend, Partner The situation facing a Capco client specializing in small-business banking demonstrates the importance of customer experience, ...
Tag: customer experience
Managing Customer Complaints and Creating Positive Customer Experiences
To identify emerging issues before they spell disaster, banks need to closely monitor consumer complaint data. Leveraging data such as ...
Mining the CFPB Complaint Database to Improve Your Customer Experience
The Financial Brand recently published an article by Brandon Purcell, Data Science Team Lead at Beyond the Arc, about the ...
Banking innovation: It’s really about the customer experience
Launch of the Bank Innovators Council (video) The recent launch of the Bank Innovators Council shines a promising light ...
How customer segmentation can benefit your business
When flipping through the mail or browsing our email inboxes, most of us have become all too familiar with impersonal ...
Navigating Compliance Complexity – Different States Have Different Rules
Contacting your customers is critical to running, and growing, your business. The reasons are numerous – you might need to ...
CFPB ramping up its regulatory oversight
In the last few weeks, the CFPB has announced a number of high-profile activities that indicate the Bureau is actively ...
Risk and Response: Social Media in Customer Complaint Management
While the use of social media is critical in today’s business landscape—for retailers, entertainment, tech companies, and other businesses—social media ...
Leveraging social media to improve customer experience in home lending
Event: 15th Annual Mortgage Technology Conference Date: November 18-20, 2013 Presentation: A Win-Win Situation: Leveraging Social Media Strategy to Improve ...
Understanding the perks and pitfalls of open data
“Concerns about data quality and limitations, reliability, privacy, and continued accessibility impede business use.” (“Getting the Most Out of Open ...
