Truist Financial is simplifying its operations through ongoing restructuring efforts, affecting headcount, footprint and innovation.   Costs associated with the restructuring ...

CaixaBank is deploying AI as a ‘cognitive assistant’ to personalize the bank’s services and streamline back-end processes.  The $678 billion ...

Digital bank bunq rolled out its generative-AI driven chatbot this week and expects the bot to automate most of its ...

Meriwest Credit Union’s AI-driven chatbot, Scout, powered by Kasisto’s KAI digital assistant platform, launched in February and accomplished the work ...

Tom Durkin, global product head of CashPro in Global Transaction Services at Bank of America, will present on “What’s new ...

Challenger bank Dave launched its generative AI-driven chatbot last week and is exploring multiple uses of the technology.   “DaveGPT is ...

Michigan State University Federal Credit Union’s consumer-facing chatbot is answering member live-chat questions at a pace equal to that of ...

Bank of America identified short-term applications for AI in areas of customer support, employee effectiveness and coding enhancements during the ...

Ally Financial has developed an AI playbook to help its employees better understand the technology and take part in its ...

Financial institutions have kept their noses to the grindstone this year amid industry turbulence and technological disruption.  To cut costs ...