Why banking app Dave is putting humans behind its texts to customers
For personal finance app-cum-banking platform Dave, “banking for humans" is more than a marketing slogan. It's a core pillar behind ...
Tag: chatbots
Beyond bots: real conversations that humanize customer experience
Survey after survey tells us that customers continue to value their experience at the branch. Perhaps it is because humans ...
Adoption of Chatbots on the Rise, But Where to Next?
Adoption of chatbots is on the rise. So are questions about how they can do more. Bank of America reported ...
How Important Is Voice and Design Tech to Banking Customer Experience?
When it comes to customer experience in banking, sights and sounds matter most. Natural-language-processing technology and design and digital user ...
TymeBank’s AI-Powered Chatbot Key to Low-Cost Digital Strategy
Digital bank TymeBank and conversational banking technology provider Finn AI have teamed up to bring a low-cost, AI-powered experience to ...
Fidor Teams with Finn AI to Launch AI Chatbot for Banking Clients
With plans to expand its B2B business across Europe over the next 18 months, German fintech Fidor Solutions teamed up ...
Bank of America’s Virtual Assistant Erica Hits 1 Million Users in 2 Months
PREMIUM - Bank of America's virtual chatbot Erica today surpassed one million users on the bank's mobile app. To put ...
How ‘Computer Vision’ May Change Banking
Chatbots are great for personal interactions with banks, but the camera may soon provide an even more powerful tool for ...
Will Voice Banking Become Mainstream? [VIDEO]
How are banks going to interact with their customers in the next five years? In the next ten? As the ...
BofA Rolls Out First Integration Phase of Its PayPal Partnership
EXCLUSIVE- Bank of America will now let its mobile users add multiple credit and debit cards to their PayPal account ...
