CaixaBank deploys AI-driven ‘cognitive assistant’
Technology provides personalized services for customers older than 65
CaixaBank is deploying AI as a ‘cognitive assistant’ to personalize the bank’s services and streamline back-end processes. The $678 billion CaixaBank developed its own AI-driven assistant that can process direct debit refunds to eliminate the labor-intensive manual task, a spokesperson for the Madrid, Spain-based bank told Bank Automation News. “When it comes to using AI […]
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