When Beth Johnson, chief experience officer at Citizens Financial Group, works with her digital and mobile banking teams, she pushes ...

Truist Financial’s workplace financial wellness division is expanding the capabilities of its artificial intelligence-driven chatbot this month, launching phase two ...

GM Financial, the captive lender for General Motors, is giving its artificial intelligence-powered chatbot, Nanci, a voice. The captive recently began ...

HSBC last week deployed an internal chatbot powered by Google Cloud that can process any document and answer employee policy ...

HSBC has deployed an internal chatbot powered by Google Cloud’s artificial intelligence (AI) technology to speed bank employees’ handling of questions about the bank’s internal frameworks and policies.   Photo by Bloomberg Mercury The Operational Risk and Resilience ...

Richard Weeks, head of conversational experiences and capabilities at Minneapolis-based U.S. Bank, will discuss new use cases for chatbot development ...

Automation investments paid off so well for the Royal Bank of Scotland in 2020 that the U.K. bank plans to ...

One of Canada’s largest banks is leveraging its artificial intelligence (AI) platform to automate sales pitches to customers. Photo by ...

This week investors funneled nearly $1 billion to fintechs MX, Blend, Rho Technologies and Rapyd, some of which are teeing up automation initiatives ...

Canadian bank CIBC is already developing a mobile interface for its newly launched virtual assistant that debuted last week. The ...