Adam Lieberman, head of artificial intelligence & machine learning, Finastra  With ChatGPT reaching 100 million users within two months of ...

Financial institutions must consider the efficiencies and limitations of artificial intelligence when deploying chatbots as client adoption grows and regulators ...

Conversational AI can assist banks with customer needs while providing savings for the banks that use the technology.  It allows ...

Michigan State University Federal Credit Union saves 2,000 employees hours each month via its AI-driven, internal chatbot Gene. The $7.3 ...

OpenAI chatbot ChatGPT has taken the world by storm for its ability to inform and entertain everyday users, but now ...

Truist Financial today launched its artificial intelligence (AI)-enhanced virtual assistant Truist Assist, which introduces a self-service element to the bank’s ...

Bank of America’s efforts to boost its digital tools are paying off, and the $3.1 trillion bank plans to continue ...

Bank of America is looking to upgrade its client communications after auto loans are approved as the bank continues to ...

U.S. Bank’s Spanish-speaking customers can now service their auto loans by speaking into the bank’s mobile app. The Minneapolis-based bank ...

University Credit Union saved nearly $2 million in expenses and revenue gains in the first 12 months after launching its ...