Finn AI, a Vancouver-based banking chatbot platform, is expanding its reach. In a move to put its product into the ...

You may not know his name, but you know his brainchild’s name. Christian Kitchell is the person responsible for the ...

Pentagon Federal Credit Union is teeing up a member-facing chatbot after the Tysons, Va.-based company successfully implemented an internal one ...

Citizens Bank is refining its approach to consumer data usage, chatbot tech and combining online experiences with human expertise, thanks ...

Fiserv, a core technology provider, has launched a conversational AI technology tool that allows customers to type or speak their ...

As questions around government economic relief flood financial institutions’ call centers, flustering customer service employees, some credit unions are stemming ...

Capital One is determined to turn its digital assistant Eno into an affable, personal finance watchdog to build loyalty between ...

Capital One is determined to turn its digital assistant Eno into an affable, personal finance watchdog to build loyalty between ...

One year after the launch of Bank of America’s AI-powered digital assistant Erica, customers are starting to get comfortable turning ...

Citigroup launched a bot for Facebook Messenger a year ago in Singapore, and will begin rollout of a bot in its ...