Bank of America identified short-term applications for AI in areas of customer support, employee effectiveness and coding enhancements during the ...

Financial institutions have kept their noses to the grindstone this year amid industry turbulence and technological disruption.  To cut costs ...

TORONTO — Bank of America announced the addition of AI capabilities to its CashPro Chat function at Sibos 2023 Monday, ...

Fintech startups are increasingly leveraging AI to make operations and offerings more efficient for financial institutions. At Finovate Fall 2023 ...

Fifth Third Bank looked to ChatGPT to update its chatbot’s natural language understanding model in order to keep up with ...

LONDON — DNB’s internal chatbot fielded more than 2.1 million queries last year and boasts an 83% accuracy rate.  Juno, ...

Financial institutions can treat AI as a team member in need of training rather than a tool that needs monitoring.  ...

Intelligent automation has emerged as a transformative solution to revolutionize both customer interactions and backend operations. Through technologies like chatbots, ...

Bank of America’s AI-driven chatbot Erica has surpassed 1.5 billion client interactions since its 2018 launch, the bank said today in its ...

Michigan State University Federal Credit Union moved its client-facing chatbot, Fran, in front of its live chat agents in May, ...