Bank of America, JPMorgan Chase and other financial institutions, during their recent quarterly earnings calls, spent a lot of time ...

Bank of America’s virtual assistant Erica is a perfect example of how the bank is using “AI to make (BofA) ...

Virtual banking assistants seem to be all the craze lately. Just ask Bank of America, whose Erica crossed 3.5 million users, ...

A few months ago, Dean Athanasia, president of consumer & small business at Bank of America, said his goal for ...

JPMorgan Chase & Co. saw steady increases in active mobile and digital users, according to its 3Q18 earnings report released Friday. ...

Bank of America is proud of its virtual assistant, Erica, which has 3.5 million users and 11 million transactions within three ...

One of the biggest impediments for banks in acing customer service and user experience is being unable to seamlessly manage ...

JPMorgan Chase took the number one spot in customer service in J.D. Power's annual National Banking Satisfaction Study, beating last year's winner ...

Banks and fintech ranked artificial intelligence and machine learning as their top innovation priority, according to a Bank Innovation survey. ...

Only months after launching a mobile all for its corporate prepaid card customers, Bank of America Merrill Lynch continues to ...