Financial Apps Have Better Mobile Retention Rates Than Other Industries, Report Says
Neither video games nor dating nor shopping have a stronger pull, in terms of initial mobile app retention than financial ...
Tag: Bank of America
User Experience Is Key to Customer Satisfaction, Report Says
Having a “frictionless” user experience (UX) is among the top three qualities that bank customers look for when picking a ...
Mobile Outpacing Digital User Growth at the Big Four U.S. Banks
The big four U.S. banks are adding more active mobile users than overall digital users on both a quarter-over-quarter and ...
BofA Opening More Financial Centers to Support Digital Strategy
While many banks are shutting down branches, Bank of America is adopting a “high-tech, high-touch” strategy, which will result in ...
Citigroup Attributes Q1 Deposit Growth to Its Digital Channels
Citigroup‘s digital channels are crucial to growing its new-to-bank customer deposits, according to CFO Mark Mason, who reported single-digit YOY ...
Nexi Raises $2.3 Billion in Europe’s Largest IPO in 2019
The initial public offering of payment-service company Nexi SpA raised 2.01 billion euros ($2.3 billion), making it the biggest listing ...
Movers and Shakers: Notable March Hires in Fintech and Banking
Goldman Sachs recently announced plans to hire more women and people of color. The bank wants to increase its representation ...
BofA’s Erica Surpasses 6 Million Users, Aims to be ‘More Proactive’
Bank of America‘s virtual assistant Erica has crossed 6 million users, representing growth of over 29% in the past three ...
Capital One Trains Virtual Assistant Eno To Be Proactive with New Tax Feature
Most virtual assistants are reactive, but Capital One is training its virtual assistant, Eno, to be proactive, according to Ken ...
Wells Fargo’s Other Post-Scandal Problem: Less-Productive Staff
Wells Fargo & Co.’s leaders have repeatedly assured the public its aggressive sales culture is gone after quotas led workers ...
