BofA’s Bessant: Need to guard against bias in AI banking tools
With the barrage of AI-based banking tools on the market, cultural- and gender-based algorithmic biases are top of mind for ...
Tag: Bank of America
FIs Pushing for More Cross-Sell of Wealth, Commercial Banking Products
Having spent a lot of time attending to retail customers, banks are now trying to digitally transform their wealth management ...
Bank of America Revising New App to Bolster Small Business Client Base
Bank of America has a new source of small business data. The next iteration of the bank's Business Advantage 360, ...
Bankers Acknowledge That They Need to Help Consumers on Financial Health, Report Finds
For banks, improving their customers' financial health is not just good business. It is imperative. A new survey found that 69% ...
Retail Banking Customer Satisfaction has Improved, But Only Slightly
Customer satisfaction in the overall retail banking industry has improved over the last twelve months, but ever so slightly, according ...
Zelle Reports Record High Payment Value, Volume in Q1
Zelle, the P2P payments service run by Early Warning Services LLC, reported $39 billion in transaction value for the first ...
Fifth Third Bank to Add 100+ Branches to Improve Customer Experience
For Fifth Third Bank, customer service is not just about digital transformation. The bank also wants to expand its physical ...
Adoption of Chatbots on the Rise, But Where to Next?
Adoption of chatbots is on the rise. So are questions about how they can do more. Bank of America reported ...
Financial Apps Have Better Mobile Retention Rates Than Other Industries, Report Says
Neither video games nor dating nor shopping have a stronger pull, in terms of initial mobile app retention than financial ...
User Experience Is Key to Customer Satisfaction, Report Says
Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a ...
