Rocket Mortgage has even more data to lean on for its own AI-driven tools after its acquisitions of Redfin and Mr. Cooper this year.  ...

TD Bank has deployed AI-driven platform TD AI Prism to predict consumer needs and provide them with solutions proactively.  The $1.2 trillion bank’s ...

Royal Bank of Canada is seeing increased efficiency and output through continued investment and deployment of AI.   The $1.1 trillion bank launched RBC Assist for 30,000 ...

Financial institutions that are deploying gen AI are seeing efficiencies, but quantifying ROI is difficult.  Returns from traditional machine learning are more quantifiable than returns from generative AI, Valley Bank Chief Data and ...

AI-assisted fraud rings are contributing to a rise in losses at financial institutions such as credit unions.   Fraud losses reported ...

Citizens Bank is seeing increasing adoption and efficiency from gen AI-driven chatbots.  The $222 billion bank launched CiZi, a gen AI-driven chatbot for consumers, in November 2024, and has seen an 85% year-over-year increase in use, Lamont Young, head of digital and omnichannel ...

Thrive Holdings, the permanent-capital vehicle launched this year by Thrive Capital, said today it has entered into a partnership with ...

Financial institutions are clamping down on fraud by deploying AI tech ahead of holiday season.  Digital payments and check payments are both under threat as gen AI has given fraudsters ...

Payments fintech PayNearMe is piloting its AI-powered Intelligent Virtual Agent to reduce call center costs, improve self-service functions and streamline payments workflows.  Intelligent Virtual ...

A US House committee is calling on Anthropic Chief Executive Officer Dario Amodei to testify about a Chinese cyber-espionage attack ...