MSUFCU sees early success with Constant AI’s Skip-a-Pay tool
AI agent could cut industry delinquency rate, which rose to 1.03% in Q4
Michigan State University Federal Credit Union’s integration of Constant AI’s new agentic tool for Skip-a-Pay requests is poised to bear fruit. The Skip-a-Pay agent, which launched March 23, is a boon for the $8.3 billion credit union due to the frequency and amount of time to fulfill such requests, Benjamin Maxim, chief technology officer at MSUFCU, told FinAi News. The tool, called Nia, allows call center employees […]
