CaixaBank grows agentic AI capabilities with Google Cloud
CaixaBank will deploy Gemini Enterprise, Google Cloud's AI platform, to help employees synthesize complex financial information, automate routine tasks and...
Banking
BMO to benchmark AI accuracy against human accuracy
BMO aims to score AI on the same benchmark as humans to understand its impact. The bank forecasts $1 billion...
Wells Fargo consumer leader tapped for full-time AI role at bank
Wells Fargo & Co. tapped one of its consumer bank leaders, Saul Van Beurden, to fully focus on the company’s...
All employees become managers when using agentic AI
The proliferation of agentic AI in banking workflows is turning employees at nearly all levels into managers as they work...
Valley Bank efficiency ratio hits 5-year low, reflecting AI payoff
Valley Bank says its improved operational performance in the third quarter is thanks to its AI investments that span customer-facing...
Barclays to cut 5K jobs in AI-fueled push to lower costs
Barclays Plc is cutting 5,000 jobs to reduce costs through the use of artificial intelligence, the latest large lender to...
Not enough AI investment would be ‘disservice’ to CapOne shareholders
Capital One aims to keep spending heavily on AI, even as its Discover integration begins producing the savings investors have...
Old National Bank exec shares 3 ways to build consumer trust when deploying AI
LAS VEGAS — When implementing AI within operations or client-facing channels, trust must be top of mind. Old National...
M&T reports AI has improved customer experience
M&T Bank’s use of AI has resulted in a 20% reduction in call transfers and has improved first-call resolution. "We...
KeyBank implementing AI to improve speed, experience, efficiency
KeyBank parent company KeyCorp is embedding AI across bank operations in four main sectors to speed up processes, improve client...
